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We recommend Monday 20th DECEMBER (Before 12 Noon) as the last day to order goods for delivery in the mainland UK for delivery before Christmas. For your own peace of mind we would recommend ringing to check stock before ordering if delivery times are crucial. We can only ensure that goods leave us by either 24hr carrier or First class post (depending on the nature of the order).
Once it leaves our store we cannot be held responsible for delays due to failings by the shipping company or Royal Mail.
Parcel collections by our couriers are not taking place on the 27th & 28th of December. Any orders placed after 11:00am on the 23rd will not leave our warehouse until Wednesday 29th.
FREE DELIVERIES FOR ORDERS OVER £50 TO UK MAINLAND*
Orders Under £50.00 - Carriage is £4.00
* Excludes Scottish Highlands
For information on deliveries to Northern Ireland, Scottish Highlands, Islands & IOM please see our UK Deliveries page.
IF YOU LIVE ON THE ISLE OF WIGHT, our vans will be making deliveries as usual up to and including Friday 24th December. Then on 29th, 30th, 31st December and back to normal on the 4th January.
FREE DELIVERIES FOR ORDERS OVER £10 ISLANDWIDE
Orders Under £10 - carriage is £1.20
For more information and to see which day deliveries will be made please see our Isle of Wight Deliveries page.
If an item IS NOT FAULTY and is incorrect as the result of a mistake or decision made by you, you can return goods you have ordered from us for any reason at any time within 28 days of receipt for a full refund or exchange. The cost incurred in returning goods to us shall be borne by you. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required. A full refund will only be given if the item is returned in its original packaging and in an unused, resaleable condition.
If an item IS FAULTY or incorrectly sent as the result of a mistake by us, please notify us by e-mail at firstname.lastname@example.org. or by telephone on 01983 523636. In the event that a return or exchange is necessary for a faulty item the cost incurred in returning goods to us shall be borne by us. More details can be found in our Terms & Conditions.