If an item IS NOT FAULTY and is incorrect as the result of a mistake or decision made by you, you can return goods you have ordered from us for any reason at any time within 28 days of receipt for a full refund or exchange. The cost incurred in returning goods to us shall be borne by you. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required. A full refund will only be given if the item is returned in its original packaging and in an unused, resaleable condition.  

If an item IS FAULTY or incorrectly sent as the result of a mistake by us, please notify us by e-mail at shop@hurst-iw.co.uk. or by telephone on 01983 523636. In the event that a return or exchange is necessary for a faulty item the cost incurred in returning goods to us shall be borne by us. More details can be found in our Terms & Conditions.